Providing quality services:
We will base our business decisions around the needs of our customers and we will apply our published quality standards. We will:

• Provide services in a way that suits the client
• Try to fully understand our clients' needs
• Minimise the demands we place on our clients
• Analyse enquiries or circumstances and adjust our service delivery to match
• Follow up on client needs where necessary
• Ensure legislative and organisational guidelines are applied and adhered to in all recruitment assignments undertaken
• Take responsibility for the quality of all assignments undertaken
• Be accountable for those assignments and decisions made